OfficeZilla Fun: Customer Service Stories

One of the best parts about being your Office Supplies Super Hero, is that I get to talk to YOU over the phone. I get to help you find the right products at the right price for your office, home, special projects, and more. Like the woman who bought 2 chair mats for her bird this week. Yes, really! (One to go under his cage and the other to go under his perch.)

A few times per week I’ll also find myself answering some of your wackier questions …. .

tinas tales - officezilla customer service storiesAnd for those? Sometimes I hang up the phone and laugh. Because seriously? Sometimes the calls are just too wacky! So with that, I am sharing the first in what I hope will be a fun new blog series …..

Tina’s Tales: OfficeZilla Customer Service Stories

So let’s get started with a few of my favorite customer service stories from last week …

Can You See Me Now?

One of the hottest topics covered lately via newspapers, radio, tv and more is the recent breaking news about the US governments massive data collection of phone & internet data. According to the hype, every move you make online is being ‘watched’ by someone somewhere.

nsa monitoring web activityBut I doubt even the NSA would have been able to figure out this customer’s question any more quickly than I did …

{Phone Rings}
Me: “OfficeZilla, this is Tina, how may I help you?”
Customer: “How many crayons are in this pack?”

Me: “Oh, are you looking at some crayons on our website? Which package are you looking at?”
Customer: “This one. The crayolas.”

Me: ??? “Well, since we sell many different package sizes of crayons, you’ll have to tell me which package you’re looking at.”
Customer: “These little crayons.”

Me: ???“ Oh, so you’re looking at a package of the regular sized Crayolas. Great! We sell those in a variety of quantities. Do you see a SKU number you can give me?”

Customer: “CRAYOLA. CRAY-O-LaH!” {huge implied eye roll}

Me: … {I may need to consult the NSA for help on this one …}

crayons on screen customer service funny

What Would Judge Judy Say?

Me: “OfficeZilla, this is Tina, how may I help you?”
Customer: “I can’t remember the combination of numbers for my thing. Can you help me?”

Me: “Oh, you can’t remember your customer number? I’d be happy to look that up for you.”
Customer: “No, I mean the combination for my cash box. Do you know it?”

Me: “OH! So you purchased a combination cash box from us and you can’t unlock it, is that correct?”
Customer: “Actually, it belongs to my ex husband and I don’t know where he bought it from, but I see you sell this brand. I want to unlock it and I don’t know the combination. Can you look that up for me?”

Me:  {Clearly, watching Judge Judy wasn’t enough legal training for this job.}

breaking into safe

Does Size Matter?

Me: “OfficeZilla, this is Tina, how many I help you?”
Customer: “Hi, I’m looking at some name badges labels. Item number XX.  How big are they?”

Me: “The size on those badges is 2.33 inches by 3.37 inches.”
Customer: “How big is that?”

Me: “Oh, well ….?? I’d say it’s about the size of a playing card but slightly smaller.”
Customer: “A playing card? How big is that?”

Me: “It’s the same size as those stickers that say, “Hello: My name is ____.
Customer: “Oh, okay!”

Me: {thinking} Should I add a ruler to your order? And if you’ve never played a good game of Crazy Eights, you are missing out! 

sizeprops

You guys are such a mess 🙂

This week I also particularly enjoyed talking to Helena from NY who was using our filament tape to pack boxes for an extended trip to Europe, Ken from OR who bought his first ever laminator, and Dr. S from NJ who taught me more about the subtle (yet important) differences between styles of garbage bags than I could ever have imagined possible 🙂

I’m looking forward to another week of fun Customer Service Stories. How may I help you? Call me!

♥ Tina at 800-699-7549

office supplies at officezilla.com

 



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